Alaska Airlines Mileage Plan

This is a demo of an interactive course that allows the user to explore elements of Alaska in a fun, interactive way.


Responsibilities: Instructional Designer, eLearning Developer

Tools: Articulate Storyline, Camtasia, Audacity

Target Audience: Newly-hired Customer Services Agents at Alaska Airlines

Date: March 2022

Click the image above to open the Storyline demo course.

This challenge was to create a prototype of a Storyline course for Customer Service Agents to learn the Alaska Airlines Mileage Plan program and navigate the website to answer customer questions. You can see a combination of text and visual resources, including a video tutorial created on Camtasia and Audacity. As a formative feedback tool, I created a scenario assessment that represents a real-world situations.